Repairing Autopilot enrolled devices is complex, as it tries to balance OEM requirements with Windows Autopilot requirements. Specifically, OEM requirements include strict uniqueness across motherboards, MAC addresses, and so on. Windows Autopilot requires strict uniqueness at the hardware hash level for each device to enable successful registration. The hardware hash doesn't always accommodate all the OEM hardware component requirements. So these requirements are sometimes at odds, causing issues with some repair scenarios. The hardware hash is also known as the hardware ID.
Because the repair facility won't have the user's login credentials, they'll have to reimage the device as part of the repair process. The customer should do three things before sending the device to the facility:
Repair and key replacement processes vary between facilities. Sometimes repair facilities receive motherboard spare parts from OEMs that have replacement DPKs already injected, but sometimes not. Sometimes repair facilities receive fully-functional BIOS tools from OEMs, but sometimes not. So, the quality of the data in the BIOS after an MBR varies. To ensure the repaired device will still be Autopilot-capable following its repair, check to make sure the new (post-repair) BIOS can successfully gather and populate the following information at a minimum:
Repair technicians must sign in to the repaired device to capture the new device ID. If the repair technician doesn't have access to the customer's login credentials, they'll have to reimage the device to gain access:
Ideally, the same Windows version that was originally on the device should be reimaged onto the device. Some coordination will be required between the repair facility and customer to capture this information at the time the device arrives for repair. Such coordination might include the customer sending the repair facility a customized image (.ppk file) via a USB stick, for example.
If the repair facility can't run the OA3 tool or PowerShell script to capture the new 4K HH, then the CSP (or OEM) partners must do it for them. Without some entity capturing the new 4K HH, there's no way to reregister this device as an Autopilot device.
When reregistering a repaired device through MPC, the uploaded csv file must contain the 4K HH for the device, and not just the PKID or Tuple (SerialNumber + OEMName + ModelName). If only the PKID or Tuple was used, the Autopilot service would be unable to find a match in the Autopilot database. No match would be found because no 4K HH info was previously submitted for this essentially \"new\" device. The upload will fail, likely returning a ZtdDeviceNotFound error. So, again, only upload the 4K HH, not the Tuple or PKID.
The repair facility must reset the image back to a pre-OOBE state before returning it to the customer. This reset is needed because the device was required to be in Full OS or Audit Mode to capture the 4K HH. One way to reset the image is by using the built-in reset feature in Windows, as follows:
However, it's likely the repair facility won't have access to Windows because they lack the user credentials to sign in. In this case they need to use other means to reimage the device, such as the Deployment Image Servicing and Management tool.
If the repair facility did NOT reimage the device, they could be sending it back in a potentially broken state. For example, there's no way to log into the device because it's been dissociated from the only known user account. So, they should tell the organization that they need to fix the registration and OS themselves.A device can be \"registered\" for Autopilot before being powered-on. But the device isn't actually \"deployed\" to Autopilot until it goes through OOBE. Therefore, resetting the device back to a pre-OOBE state is a required step.
*It's not necessary to reimage the device if the repair technician has access to the customer's login credentials. It's technically possible to successfully re-enable MBR and Autopilot without keys or certain BIOS info (like serial #, model name, and so on). But doing so is only recommended for testing/educational purposes.
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A computer repair technician is a person who repairs and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
Computer technicians work in a variety of settings, encompassing both the public and private sectors. Because of the relatively brief existence of the profession, institutions offer certificate and degree programs designed to prepare new technicians, but computer repairs are frequently performed by experienced and certified technicians who have little formal training in the field.
Private sector computer repair technicians can work in corporate information technology departments, central service centers or in retail computer sales environments. Public sector computer repair technicians might work in the military, national security or law enforcement communities, health or public safety field, or an educational institution. Despite the vast variety of work environments, all computer repair technicians perform similar physical and investigative processes, including technical support and often customer service. Experienced computer repair technicians might specialize in fields such as data recovery, system administration, networking or information systems. Some computer repair technicians are self-employed or own a firm that provides services in a regional area. Some are subcontracted as freelancers or consultants. This type of computer repair technician ranges from hobbyists and enthusiasts to those who work professionally in the field.
Computer malfunctions can range from a minor setting that is incorrect, to spyware, viruses, and as far as replacing hardware and an entire operating system. Some technicians provide on-site services, usually at an hourly rate. Others can provide services off-site, where the client can drop their computers and other devices off at the repair shop. Some have pickup and drop off services for convenience. Some technicians may also take back old equipment for recycling. This is required in the EU, under WEEE rules.
While computer hardware configurations vary widely, a computer repair technician that works on OEM equipment will work with five general categories of hardware; desktop computers, laptops, servers, computer clusters and smartphones / mobile computing devices. Technicians also work with and occasionally repair a range of peripherals, including input devices (like keyboards, mice, webcams and scanners), output devices (like displays, printers, and speakers), and data storage devices such as internal and external hard drives and disk arrays. Technicians involved in system administration might also work with networking hardware, including routers, switches, cabling, fiber optics, and wireless networks.
When possible, computer repair technicians protect the computer user's data and settings. Following a repair, an ideal scenario will give the user access to the same data and settings that were available to them prior to repair. To address a software problem, the technician could take an action as minor as adjusting a single setting or they may implore more involved techniques such as: installing, uninstalling, or reinstalling various software packages. Advanced software repairs often involve directly editing keys and values in the Windows Registry or running commands directly from the command prompt.
A reliable, but somewhat more complicated procedure for addressing software issues is known as a system restore (also referred to as imaging, and/or reimaging), in which the computer's original installation image (including operating system and original applications) is reapplied to a formatted hard drive. Anything unique such as settings or personal files will be destroyed if not backed up on external media, as this reverts everything back to its original unused state. The computer technician can only reimage if there is an image of the hard drive for that computer either in a separate partition or stored elsewhere.
One of the most common tasks performed by computer repair technicians after software updates and screen repairs is data recovery. This is the process of recovering lost data from a corrupted or otherwise inaccessible hard drive.
Reimage license key is required to activate the Reimage PC Repair tool. It is a system repairing program which is especially needed when the operating systems of our computers or laptops are accidentally crashed. This tool scans software and checks for viruses. It also solves multiple system issues and can fix registries and optimizes the system if registered with a working reimage pc repair license key. If there is any uncertain damage in the system, then the software automatically corrects it.
Reimage pc repair license key is used to improve the operations and functions of the software. The difference between Reimage and other antivirus software is that the local antivirus only eliminates the virus from the system. They do not fix the damage done to the system by the